Help Desk Technician
Core
Provide IT support, troubleshooting, and maintenance for classified and unclassified systems at Hanscom Air Force Base, including hardware, software, VoIP, and encryption operations.
Role type
Help Desk Technician (IT Support)
Builds
Maintained IT infrastructure and resolved user issues for Air Force clients
Domain
Defense / Federal Government IT
Required skills
Hardware troubleshooting, software troubleshooting, VoIP/SIP support, Active Directory, Windows 10, Microsoft Office 365, patch management, asset management, classified system support
Preferred skills
CompTIA A+, CompTIA Network+, ITIL
Technologies
Dameware, SCCM, ECAM, Windows 10, O365, Teams, Skype for Business, VoIP, SIP, NSA Type-1 encryption
Responsibilities
Create and update tickets for customer issues, monitor managed hardware and software, troubleshoot voice issues, install and configure software and printers, support classified encryption operations, implement security patches, coordinate hardware maintenance
Seniority
Entry to Mid-level, hands-on IC