Sr. Manager, CX Research
Core
Lead moderately complex qualitative research, experimentation, and usability studies to shape colleague-centric product development, translating insights into actionable recommendations.
Role type
Senior Manager, CX Research (Hands-on IC with team leadership)
Builds
Actionable product recommendations and insights for Pfizer Digital & Technology products
Domain
Healthcare technology / Customer Experience Research
Required skills
Qualitative and quantitative research design, experimental design, statistical analysis (Python/R), usability testing, AI integration in research workflows, project management, agile product development
Preferred skills
Behavioral insights application, cross-functional leadership, stakeholder engagement
Technologies
Python, R, UserZoom, Qualtrics, Medallia, AI-driven research tools
Responsibilities
Design, execute, and analyze end-to-end research studies without external vendors; Integrate AI into research workflows to accelerate insights; Collaborate with product managers to prioritize features based on KPIs; Mentor junior researchers; Advocate for customer-centric solutions within engineering teams
Seniority
Senior, hands-on IC with management responsibilities
