Lead Product Management and Development - Digital CX
Core
Translates ambiguous business needs into actionable requirements and defines target-state digital customer journeys across Manage, Support, and Learn segments.
Role type
Senior Product Manager (Digital CX)
Builds
Digital customer experience products and journeys for small business, mid-market, and enterprise segments.
Domain
Telecommunications / Digital Customer Experience
Deliverable
product features
Required skills
Product management, service design, UX research, business analysis, journey mapping, Agile/SAFe, user story authoring, acceptance criteria definition, stakeholder alignment, usability testing, AI tool utilization
Preferred skills
Advanced degree, experience with analytics functions
Technologies
AI tools for requirements drafting and journey mapping
Responsibilities
Define and maintain coherent digital journeys across products and channels; translate business intent and customer research into buildable user stories and acceptance criteria; partner with research, design, and analytics to validate requirements; track requirements through development and verify delivered functionality against criteria; serve as the single business voice across cross-functional teams; validate proposed experiences through usability testing and confirm post-launch impact.
Seniority
Senior, hands-on IC