Order Management Operations Specialist
Core
Execute Order-to-Cash (O2C) processes, manage billing and disputes, and drive operational excellence in customer service operations.
Role type
Senior IC Order Management Operations Specialist
Builds
Efficient O2C workflows, accurate billing/revenue reporting, and data-driven operational insights
Domain
Life Sciences / Supply Chain Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Order-to-Cash process expertise, SAP proficiency, advanced Excel, data analytics, root cause analysis, process documentation
Preferred skills
Power BI, Power Query, Power Automate, Process Mining, Celonis, Lean/Six Sigma, AI-enabled solutions
Technologies
SAP, Microsoft Excel, Power BI, Power Query, Power Automate, Celonis
Responsibilities
Manage end-to-end O2C execution and resolve operational exceptions; Support revenue activities, billing, credit/debit notes, and customer claims; Maintain master data governance for customers, materials, and pricing; Develop dashboards and KPIs to analyze service performance trends; Lead process excellence and automation initiatives using digital tools; Partner with cross-functional teams to ensure compliance and operational continuity
Seniority
Senior, hands-on IC
