Manager, Agent Architecture
Core
Lead the team building and deploying AI Agents to transform enterprise customer service from transactions to meaningful exchanges.
Role type
Manager, Agent Architecture (Team Lead + Hands-on IC)
Builds
Scalable AI Agent solutions for global enterprise brands
Domain
Enterprise Customer Experience / Agentic AI
Deliverable
production ML models | product features
Required skills
Team leadership and hiring, conversation design, AI agent development, scalable solution architecture, advanced prompt engineering, REST API integration, JavaScript, stakeholder management, capacity planning
Preferred skills
Experience with enterprise customers in high-pressure situations, coaching track record for first-time managers
Technologies
REST APIs, JavaScript
Responsibilities
Hire and coach Agent Architects, set team goals and OKRs, guide customers through AI Agent implementations, define and enforce agent quality best practices
Seniority
Manager, hands-on IC
