Technical Account Manager
Core
Architecting and managing professional services engagements for data protection, monitoring, and business continuity solutions.
Role type
Senior Technical Account Manager (Professional Services)
Builds
Data protection and monitoring solutions for enterprise clients
Domain
IT Infrastructure, Data Center, Cloud, Storage, Virtualization
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, solution architecture, consulting, proposal writing, post-installation support, knowledge transfer, sales support, process improvement, travel management
Preferred skills
Deep technical knowledge of Veeam solutions, virtualization technologies, storage systems, networking protocols, enterprise applications, cloud technologies
Technologies
Veeam, VMware, Hyper-V, Nimble, Nexsan, Actifio, Fibre Channel, Ethernet, EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, Exchange, SQL, Oracle
Responsibilities
Provide input to proposals and Statements of Work, support delivery implementation and consulting services, provide overall project guidance, assist with assessment and design of solutions, assist with implementation effort estimation, assist with post-installation issues, create white papers and documentation, deliver onsite knowledge transfer, assist in selling Professional Services, document configuration and activities, analyze installed environments, facilitate communication between client and support, identify additional client needs, provide input for process improvement, perform overnight travel
Seniority
Senior, hands-on IC