Subsidence Claims Handler
Core
Manage end-to-end household subsidence and ground movement claims from notification to settlement, balancing technical accuracy, indemnity spend, and regulatory compliance.
Role type
Claims Handler (Subsidence/Ground Movement)
Builds
Settlements for household insurance policyholders
Domain
Insurance / Property Damage / Geotechnical
Deliverable
client delivery
Required skills
policy interpretation, technical report review, supplier management, fraud detection, complaint resolution, diary management, commercial decision making
Preferred skills
building construction knowledge, subsidence investigation methods, engineering collaboration
Technologies
policy portals, monitoring data systems
Responsibilities
Assess policy coverage and validate evidence to determine liability; Review geological, engineering, and arboricultural reports to determine cause and outcome; Instruct and manage suppliers including engineers and contractors; Negotiate fair settlements while balancing customer outcomes and cost control; Handle complaints and aim to resolve 40% informally within 3 working days; Maintain accurate claim reserves and authorise payments.
Seniority
Mid-level, hands-on IC