Technical Engineer
Core
Provide day-to-day service management for real-time fraud detection and the bank's centralized audit database, ensuring SOX compliance and system stability.
Role type
Senior IT Service Management Engineer (Financial Services)
Builds
Stable, compliant banking infrastructure and fraud detection systems
Domain
Banking / Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management, ITIL (Incident/Problem/Change), ServiceNow, Linux/RHEL, Stakeholder Management
Preferred skills
Elasticsearch, Kibana, Dynatrace, Message Queues (IBM MQ, RabbitMQ), Batch Scheduling (Control-M), Mainframe technologies (DB2 z/OS), Oracle Exadata, Fraud detection domain knowledge
Technologies
ServiceNow, Dynatrace, Kibana, RHEL, IBM MQ, RabbitMQ, Control-M, DB2 z/OS, Oracle Exadata
Responsibilities
Monitor and manage incidents in ServiceNow ensuring timely triage and resolution; Oversee Pre-Production and Production environments using monitoring tools; Apply ITIL principles to improve service processes; Coordinate out-of-hours patching and change activities; Contribute to infrastructure migration programs (e.g., RHEL upgrades, clustering removal)
Seniority
Senior, hands-on IC