Technical Success Manager
Core
Technical bridge between ABBYY's AI platform and enterprise customer architectures, driving intelligent document processing (IDP) deployments and quantifying technical business value.
Role type
Senior Technical Success Manager (SaaS/IDP)
Builds
Intelligent document processing (IDP) deployments, integration pipelines, and technical enablement plans for enterprise clients.
Domain
Enterprise AI, Intelligent Document Processing (IDP), SaaS, Automation
Deliverable
production ML models | product features
Required skills
SaaS platform experience, REST API integration (OAuth 2.0, SAML 2.0, webhooks), programming/scripting (JavaScript/Python), OCR/IDP expertise, structured data handling (JSON/XML), stakeholder management, churn risk analysis, technical troubleshooting, solution design, technical education planning.
Preferred skills
ABBYY software experience (Vantage, FlexiCapture, FineReader Engine), cloud/container concepts (Docker), enterprise automation/RPA/ECM/BPM/ERP systems, process mining, implementation scoping.
Technologies
JavaScript, Python, REST APIs, OAuth 2.0, SAML 2.0, Postman, JSON, XML, Docker, SFTP, ABBYY Vantage, ABBYY FlexiCapture, ABBYY FineReader Engine
Responsibilities
Run value discovery sessions to quantify business impact; map gaps between current and desired state architectures; partner with pre-sales and account managers on solution design; act as trusted technical advisor for product configuration and best practices; build technical education plans to drive adoption; troubleshoot technical issues and escalate to engineering; monitor usage metrics and flag churn risk; manage concurrent customer engagements and timelines; feed customer feedback into product engineering; support case studies and reference activities.
Seniority
Senior, hands-on IC
