Junior Customer Success Manager- Fidectus (m/f/d)
Core
Primary point of contact for B2B SaaS customers in the energy trading industry, managing the full lifecycle from onboarding to renewal and growth.
Role type
Junior Customer Success Manager
Builds
Customer adoption, trust-based relationships, and product value realization for energy trading clients
Domain
Energy trading / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS account management, end-to-end onboarding execution, support ticket triage and resolution, risk management, upsell/cross-sell identification, customer feedback synthesis, training material development
Preferred skills
Energy or energy trading industry background, start-up or scale-up experience
Technologies
HubSpot
Responsibilities
Manage onboarding end-to-end including account setup, training, and go-live preparation; handle inbound support tickets within SLA and escalate technical issues; conduct regular business reviews and adoption conversations; identify and hand off upsell opportunities to Sales; act as the voice of the customer to Product and Engineering teams; develop and maintain customer training documentation
Seniority
Junior, hands-on IC
