First Charge Mortgage Administrator
Core
Manage first-charge mortgage applications from submission to completion, ensuring accuracy, compliance, and smooth progression for customers and advisers.
Role type
Operations-level mortgage administrator
Builds
Mortgage loan applications for UK lenders
Domain
Financial services / Mortgage lending
Deliverable
client delivery
Required skills
Case management, document review, regulatory compliance (FCA/Consumer Duty), CRM usage, risk identification, stakeholder coordination
Preferred skills
Mortgage/financial services experience, understanding of first-charge mortgage journey
Technologies
Microsoft Office, CRM platforms, case management systems
Responsibilities
Manage mortgage applications from submission through to completion; Review applications and supporting documents for accuracy and completeness; Maintain accurate records across CRM and case management systems; Complete identity, affordability, income and compliance checks; Identify and escalate risks, delays, complaints or complex cases; Deliver responsive service across phone, email and digital channels
Seniority
Individual contributor, operational level