IT Operations Engineer
Core
Diagnose, troubleshoot, and correct issues interfering with access to critical enterprise systems; implement, maintain, and support desktops, user devices, servers, and networks.
Role type
IT Operations Engineer (Infrastructure & End-User Support)
Builds
Stable trading environment, core infra components (email, DNS, Directory, Cloud), communication systems, and end-user devices.
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware installation and repair, OS support (Windows, Mac), Network troubleshooting, Directory management, Cloud technologies, JIRA ticketing, Inventory and capacity management
Preferred skills
Linux experience, Audio/Visual technology support
Technologies
Windows, Mac, Linux, Adobe, Java, Microsoft, JIRA
Responsibilities
Support physical and virtual desktop trading environment; Oversee deployment and updates of enterprise technologies; Install, modify, and repair computer hardware and software; Troubleshoot, escalate, and document computer network issues; Ensure timely resolution of issues via JIRA ticketing system; Assist in-house Facilities Management with execution of desk and physical equipment moves
Seniority
Mid-level, hands-on IC