T2 NOC Analyst
Core
Tier 2 NOC Technician performing validated-incident remediation using runbooks/playbooks and driving patching operations across 35+ global customer programs in data centers and cloud tenants.
Role type
Senior IC NOC Analyst (Tier 2)
Builds
Operational stability and security compliance for fare and payment processing systems
Domain
Transportation technology, Cloud Infrastructure (Azure/AWS), OT/IoT
Required skills
Linux and Windows patching, incident triage and remediation, runbook execution, cross-region event correlation, change management, backup verification, log management, stakeholder coordination
Preferred skills
DevOps automation support, major incident command support, security anomaly detection
Technologies
Microsoft Azure, Amazon Web Services (AWS), Linux, Windows, ITIL 4, ISO/IEC 27001, PCI DSS v4.x, NIST CSF 2.0
Responsibilities
Execute approved remediation runbooks for escalated incidents; drive patch execution across multiple environments and assets; coordinate patch windows with stakeholders; validate backup success and perform restore tests; monitor logs and escalate security anomalies to SOC; support major incident coordination and post-incident documentation.
Seniority
Mid-level, hands-on IC
