Senior Payments Optimisation Manager
Core
Ensure customers can pay successfully and prevent revenue loss from avoidable payment failures by monitoring performance, investigating issues, and optimizing checkout journeys.
Role type
Senior Payments Optimisation Manager
Builds
Payment performance reporting, incident escalation processes, and optimization roadmaps for a global digital commerce ecosystem.
Domain
Ecommerce, Financial Services, Payments
Deliverable
Dashboards & analysis
Required skills
Payment performance monitoring, root cause analysis of payment failures, stakeholder coordination, commercial awareness, data analysis, incident management
Preferred skills
Knowledge of card schemes and 3DS/SCA, experience with digital wallets/PayPal/BNPL, SQL/BI tools proficiency, fraud control understanding, PSP migration support
Technologies
SQL, BI tools, Payment analytics platforms
Responsibilities
Monitor payment acceptance and completion rates across brands and markets; investigate payment failures and decline codes; manage relationships with PSPs and acquirers; produce performance reporting for senior stakeholders; coordinate cross-functional investigations and corrective actions.
Seniority
Senior, hands-on IC
