Technical Writer (Infrastructure L3 Support Team)
Core
Build and operate the L3 knowledge system for server hardware, GPU platforms, firmware, and Linux diagnostics to support global data center operations.
Role type
Technical Writer (Infrastructure L3 Support)
Builds
Runbooks, SOPs, troubleshooting guides, error-code documentation, and platform reference materials for L1/L2 technicians.
Domain
Cloud infrastructure, AI data centers, server hardware, GPU orchestration, Linux diagnostics.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data center operations experience, Linux administration, server hardware knowledge, firmware understanding, out-of-band management (IPMI/BMC/Redfish), runbook creation, technical translation, documentation governance, user testing, travel readiness.
Preferred skills
NVIDIA GPU platform experience, HGX/AI infrastructure knowledge, OCP/ODM ecosystem familiarity, Bash/Python scripting, documentation-as-code workflows.
Technologies
Linux, IPMI, BMC, OpenBMC, Redfish, nvidia-smi, DCGM, Git, wikis.
Responsibilities
Build and maintain the L3 knowledge base for GPU server platforms and firmware; translate engineering investigations into clear operational procedures; write layered documentation for L1, L2, and L3 audiences; validate procedures end-to-end with users; establish documentation governance including templates and review cycles; travel to data centers to observe procedures and capture knowledge.
Seniority
Mid-level, hands-on IC