Field Technical Support Engineer
Core
Field Technical Support Engineer acting as the primary link between mining operations and the SAM engineering team to transform field analysis into product designs.
Role type
Field Technical Support Engineer (Product Development)
Builds
High-value engineered products and solutions for mining operations
Domain
Mining / Mineral Processing / Heavy Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
mechanical engineering, field inspections, shutdown support, mill liner wear assessment, 3D scanning, point cloud processing, dimensional surveys, manual field measurements, root cause analysis, technical validations
Preferred skills
3D modeling, engineering simulation tools
Technologies
3D scanning tools, point cloud software, engineering simulation software
Responsibilities
Execute technical inspections, wear assessments, and mill liner scanning during shutdowns and operational campaigns; Gather critical technical data on-site and act as a liaison with the Central Engineering team; Support technical investigations and root cause analysis related to product performance; Build and maintain solid technical relationships with clients through continuous field presence; Guarantee compliance with occupational health and safety standards in all field activities
Seniority
Mid-level, hands-on IC