IT Infrastructure Engineer – RMA & Hardware Diagnostics
Core
Own advanced hardware troubleshooting and RMA lifecycle management within production data center environments, serving as the escalation point for complex server and firmware-related issues.
Role type
Senior IC IT Infrastructure Engineer (Hardware Diagnostics & RMA)
Builds
Enterprise server fleets supporting AI cloud infrastructure
Domain
Data Center Operations / Hardware Infrastructure
Deliverable
production ML models | infrastructure
Required skills
x86 server architecture, firmware/BIOS/BMC diagnostics, Linux command-line troubleshooting, remote management interfaces (IPMI/iDRAC/iLO), hardware RMA processes, root cause analysis, OEM vendor coordination
Preferred skills
board-level diagnostics, component-level repair (SMD rework), data center networking troubleshooting, GPU-dense environment support
Technologies
BMC, IPMI, iDRAC, iLO, Linux, x86, PCIe, GPUs
Responsibilities
Perform advanced diagnostics on enterprise server platforms (CPU, memory, PCIe, GPUs, storage, power); Troubleshoot complex hardware failures using system logs and vendor tooling; Act as primary escalation point for L1/L2 technicians; Conduct structured root cause analysis and document findings; Own the full RMA lifecycle including validation and vendor coordination; Analyze hardware failure trends and report metrics; Develop and standardize diagnostic playbooks and validation procedures; Validate replacement components prior to redeployment; Collaborate cross-functionally to improve hardware lifecycle processes.
Seniority
Senior, hands-on IC
