Technical Support Engineer
Core
First point of contact for diagnosing and troubleshooting technical issues for Cognigy.AI, an AI Agent platform for enterprise contact centers.
Role type
Technical Support Engineer
Builds
Troubleshooting resolutions and documented procedures for the Cognigy.AI platform
Domain
Enterprise Customer Experience (CX) / AI / Contact Centers
Deliverable
client delivery
Required skills
Technical support experience, Windows/Linux knowledge, support tools familiarity, problem-solving
Responsibilities
Act as first point of contact for issues, Diagnose and troubleshoot technical issues, Document procedures and resolutions, Collaborate with engineering to resolve issues, Participate in on-call rotations
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