Principal ServiceNow Engineer
Core
Principal ServiceNow Business Analyst bridging business needs with ServiceNow platform capabilities to design, implement, and optimize functional solutions.
Role type
Principal Business Analyst (ServiceNow)
Builds
Functional ServiceNow solutions aligned with organizational goals
Domain
IT Service Management / Enterprise Software
Deliverable
product features
Required skills
Requirements gathering, Stakeholder management, Process mapping, ServiceNow functional expertise, Gap analysis, UAT planning, Documentation, Agile/Scrum, ITIL processes
Preferred skills
ServiceNow configurations, Integrations and APIs, Technical depth
Technologies
ServiceNow (ITSM, CMDB, CSDM, ITAM, HRSD, ITOM)
Responsibilities
Lead requirements gathering sessions, Translate business requirements into functional specifications, Perform gap analysis and recommend solutions, Collaborate with developers to ensure accurate implementation, Drive process improvements across ServiceNow modules, Facilitate workshops and user training, Define and execute UAT plans, Support audit activities, Maintain documentation, Act as liaison between business users and IT teams
Seniority
Principal, hands-on IC