TeamCity Customer Success Engineer (Post-sales) - US
Core
Trusted technical advisor bridging enterprise customers and internal product teams to ensure maximum value from JetBrains TeamCity CI/CD infrastructure.
Role type
Post-sales Customer Success Engineer (Technical)
Builds
TeamCity CI/CD pipelines and infrastructure for enterprise engineering teams
Domain
Software Development / DevOps / CI/CD
Deliverable
client delivery
Required skills
Technical consulting, DevOps practices, CI/CD systems, cloud infrastructure, containerized environments, software development tools, AI/LLM applications in workflows
Preferred skills
Architecture design, account management, product feedback integration, international travel
Technologies
TeamCity, CI/CD systems, source control platforms, cloud infrastructure, containerized environments
Responsibilities
Manage technical relationships for a portfolio of accounts, assist with architecture design and technical shifts, hold discovery calls to understand product usage, monitor account health and adoption, connect with product teams to validate new ideas, handle customer escalations, facilitate account expansions with Sales
Seniority
Mid-Senior, hands-on IC
