TeamCity Customer Success Engineer (Post Sales)
Core
Technical advisor bridging enterprise customers and internal product teams to ensure successful adoption and optimization of JetBrains TeamCity CI/CD infrastructure.
Role type
Post-sales Customer Success Engineer (Technical)
Builds
CI/CD pipelines, build systems, and deployment workflows for enterprise software teams
Domain
Software Development / DevOps / CI/CD
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical consulting, DevOps practices, CI/CD systems, cloud infrastructure, containerized environments, software development lifecycle, customer relationship management, architectural guidance, product feedback integration, international travel
Preferred skills
AI/LLM applications in software development, hands-on software development or QA experience, system administration, release automation
Technologies
TeamCity, CI/CD tools, cloud platforms, containerization technologies
Responsibilities
Manage technical relationships for a portfolio of accounts, assist customers with architecture design and technical shifts, conduct discovery calls to identify issues and suggest optimizations, monitor account health and adoption metrics, present new product ideas to product teams, handle customer escalations, partner with sales on account expansion plans
Seniority
Mid-Senior, hands-on IC with independent ownership
