Technical Program Manager
Core
Coordinate customer-related activities across the full lifecycle (discovery, validation, onboarding, production, support) for a full-stack AI cloud platform.
Role type
Senior Technical Program Manager (Customer Experience)
Builds
Customer lifecycle processes, cross-functional alignment, and operational improvements for AI/ML workloads.
Domain
Cloud Infrastructure / AI/ML / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical program management, cross-functional leadership, process improvement, Jira workflow configuration, documentation management, risk escalation, stakeholder alignment
Preferred skills
Cloud infrastructure knowledge, GPU platforms, Kubernetes, service delivery methodologies (PMI, ITIL, Agile), global distributed team experience
Technologies
Jira, Kubernetes, GPU platforms, Cloud infrastructure
Responsibilities
Coordinate customer activities across discovery, validation, onboarding, production, and support; Lead cross-functional initiatives across Architecture, Support, and Product; Translate priorities and feedback into actionable plans with metrics; Manage dependencies and handovers for compute, storage, and networking; Design and improve operational processes and playbooks; Maintain lifecycle documentation; Drive agreement on ownership and resolve blockers; Run program reviews and track progress.
Seniority
Senior, hands-on IC