Senior Software Engineer (AI)
Core
Customer-facing Senior Software Engineer implementing, configuring, and delivering AI-driven and Conversational AI solutions within the NICE CXone ecosystem.
Role type
Senior Software Engineer (AI/Conversational AI)
Builds
Integrations, conversational AI platforms, and production-ready solution components for enterprise contact center clients.
Domain
Contact Center Technology / Conversational AI / SaaS
Deliverable
production ML models | product features
Required skills
JavaScript, REST API integration, OAuth2/OIDC/SAML authentication, web security (CORS/X-Frame-Options), HTML/CSS, conversational UX design, prompt engineering, API documentation interpretation, troubleshooting integrations.
Preferred skills
Python, enterprise conversational AI platforms (Kore.ai, Amelia, Dialogflow), monitoring/logging tools, SQL/NoSQL, Agile/Scrum.
Technologies
JavaScript, Python, REST APIs, OAuth2, OIDC, SAML, HTML, CSS, NICE CXone
Responsibilities
Configure and deploy Conversational AI solutions; build and maintain integrations using APIs; implement and optimize bot behaviors; diagnose and resolve complex technical issues; produce documentation for specifications and deployment.
Seniority
Senior, hands-on IC