Delivery Operations Manager - Token Factory
Core
Building operational frameworks connecting sales, delivery, engineering, and customer success for AI inference customers from proof of concept to production.
Role type
Senior Delivery Operations Manager
Builds
Operational processes, documentation, and automation for AI inference customer lifecycles
Domain
Cloud, AI, SaaS operations
Deliverable
production ML models
Required skills
Cloud/AI/SaaS operations experience, cross-functional coordination, process design, risk management, automation, CRM/project management tooling
Preferred skills
Experience with Salesforce/Jira, understanding of GPU/model changes, contract management
Technologies
Salesforce, Jira
Responsibilities
Own day-to-day operational processes for PoC and production customers; Ensure smooth transitions from PoC to production; Build and maintain documentation for operational scenarios; Triage customer incidents and maintain escalation paths; Lead automation initiatives across tools; Improve handoffs across Sales, Pre-Sales, Engineering, and Delivery teams
Seniority
Senior, hands-on IC
