Sr. Business Systems Specialist
Core
Own process improvement and workflow optimization across core business systems using AI and automation to reduce time loss and improve accuracy.
Role type
Senior Business Systems Specialist (Operations & Automation)
Builds
Automated workflows and optimized processes within existing business systems (Airtable, Salesforce, Intercom, etc.)
Domain
Healthcare technology / Medicare platform operations
Deliverable
production ML models
Required skills
Workflow optimization, AI application (agents, LLMs), Data integration, System administration (Airtable, Salesforce, Intercom), Strategic process design, Cross-functional collaboration
Preferred skills
SQL, Python, BI tools, AI API integration, Automation platforms (Zapier, Make, n8n), Healthcare regulatory experience
Technologies
Airtable, Salesforce, Intercom, Dialpad, Notion, Calendly, SQL, Python, Zapier, Make, n8n
Responsibilities
Map work flows and quantify time loss; Lead integration and maintenance of key business systems; Manage complex data integration projects; Deploy AI for measurable leverage; Create and maintain comprehensive documentation.
Seniority
Senior, hands-on IC
