QA Reviewer (12months FTC)
Core
Conduct end-to-end quality assurance reviews of secured lending applications, including advice, credit assessments, and affordability checks to ensure regulatory compliance and good customer outcomes.
Role type
Quality Assurance Reviewer (Secured Lending)
Builds
Quality assurance framework for secured lending applications and customer interactions
Domain
Financial Services / Secured Lending / Consumer Credit
Deliverable
dashboards & analysis
Required skills
Knowledge of FCA regulations, experience in secured lending QA, analytical skills, proficiency in Microsoft Office Suite
Preferred skills
Experience with Thematic Reviews, ability to interpret complex information, familiarity with QA tools
Technologies
Microsoft Office Suite
Responsibilities
Conduct end-to-end QA reviews of secured lending applications, maintain accurate records of QA checks, prepare detailed reports on quality findings, identify process improvements, support supervision and sign-off for trainee Advisors, assist with call calibration sessions, identify discrepancies and recommend corrective actions, collaborate with stakeholders to maintain quality framework
Seniority
Mid-level, hands-on IC