Engineer II, Global Product Management
Core
Provide system-level technical support for advanced CMP platforms across development and customer environments, ensuring successful transition from development to high-volume manufacturing.
Role type
Senior IC Product Support Engineer (CMP)
Builds
Advanced CMP platforms for semiconductor manufacturing
Domain
Semiconductor equipment / Chemical Mechanical Polishing (CMP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
System-level troubleshooting, Root cause analysis, NPI support, Cross-functional collaboration, Data analytics, Technical leadership, Global customer engagement, Process improvement strategies
Preferred skills
Experience with wafer processing equipment, Familiarity with fab operations, Proficiency in data tools (Excel, JMP, Python)
Technologies
CMP equipment, JMP, Python, Excel
Responsibilities
Lead advanced troubleshooting and root cause analysis for complex tool and process issues; Support new product introductions including first builds and First-In-Fab deployments; Drive continuous improvement by feeding field learnings back into engineering; Partner cross-functionally with R&D, manufacturing, and field service teams; Support customers globally including escalation management; Develop strategies to improve tool uptime, reliability, and total cost of ownership; Contribute to development of procedures, documentation, and training materials for field teams
Seniority
Senior, hands-on IC