Implementation Consultant
Core
Onboard new customers across Cision platforms by conducting discovery, creating success plans, providing in-depth training, and configuring accounts to ensure optimal time to value.
Role type
Customer-facing implementation consultant
Builds
Customer onboarding journeys and platform adoption for PR, marketing, and corporate communications clients
Domain
Media intelligence, PR, and corporate communications
Deliverable
client delivery
Required skills
customer discovery, success planning, platform configuration, keyword/search management, project management, consultative selling, cross-functional collaboration, Salesforce proficiency
Preferred skills
global newswire/media distribution experience, PR/communications background, additional languages
Technologies
CisionOne, Brandwatch, PR Newswire, Salesforce, MS Office Suite
Responsibilities
Perform customer-facing onboarding including discovery and success planning; execute back-office tasks like account activation and platform configuration; manage onboarding KPIs including milestones and time to value; articulate customer outcomes into deliverables; provide tailored guidance for platform adoption; engage customers throughout the onboarding period; collaborate with sales and customer success teams.
Seniority
Individual Contributor, mid-level
