IT infrastructure engineer (RMA & Diag)
Core
Troubleshoot and solve data center IT hardware issues, process RMA (Return Merchandise Authorization) requests, and act as a subject matter expert for hardware teams.
Role type
Senior IC IT infrastructure engineer (hardware troubleshooting & RMA)
Builds
Data center server hardware reliability and operational processes
Domain
Data center operations / IT hardware / AI infrastructure
Deliverable
physical/clinical work
Required skills
Datacenter and server equipment knowledge, IT hardware troubleshooting, Unix/Linux command line, Equipment monitoring and data analysis
Preferred skills
Component-level electronics repair (SMD), Network equipment troubleshooting
Technologies
Unix/Linux, Server hardware, Network equipment
Responsibilities
Solve challenging firmware and hardware issues with servers, Execute workarounds for IT hardware issues, Act as a point of escalation for L1 and L2 technicians, Create processes and documentation for the IT hardware team, Collaborate with vendors on warranty replacements (RMA), Improve support processes and training materials
