Head of Technology and Service Operations
Core
Senior executive responsible for global operations, service delivery, and reliability of mission-critical transit payment systems used by millions of passengers daily.
Role type
Senior executive (Head of Technology and Service Operations)
Builds
Global transit payment systems for millions of daily passengers
Domain
Transportation technology / Financial services infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SRE practices, incident management, change governance, observability, automation, capacity planning, vendor management, budget management, compliance governance, executive leadership
Preferred skills
None stated
Technologies
Oracle databases, Kubernetes, UCS fabrics, cloud services, ITIL
Responsibilities
Enforce 99.999% uptime and SLOs, lead 24x7 global operations centers, manage customer contact centers, oversee compliance and audit readiness, control operations budget and vendor performance, drive automation and resilience testing
Seniority
Senior, hands-on IC