Merchant Support - Warehouse (f/m/d)
Core
On-site merchant support at a fulfillment center, resolving operational issues like missing items, inventory discrepancies, and returns directly on the warehouse floor.
Role type
Senior IC merchant support associate (warehouse operations)
Builds
Operational stability and trust between merchants, logistics partners, and Hive's internal teams (via careerplan.io/jobs/4851568101-merchant-support-warehouse-fmd-at-hive)
Domain
E-commerce operations / Logistics / Third-party fulfillment
Deliverable
client delivery
Required skills
Operations experience, Customer support, Logistics knowledge, Zendesk, Data analysis, Cross-functional collaboration
Preferred skills
Warehouse experience, Inventory management, Freight operations, B2B processes
Technologies
Zendesk, Metabase, Notion, Asana, Claude
Responsibilities
Resolve on-floor operational issues (missing items, inventory discrepancies, packaging, returns), Own and resolve support tickets routed to the fulfillment center, Partner daily with logistics partners and Spec Ops, Spot inefficiencies and improve processes, Act as the merchant's voice in cross-functional discussions
Seniority
Junior to Mid-level, hands-on IC