Telecommunication Engineer
Core
Own and optimize the communication infrastructure (telephony, SMS, email, WhatsApp) powering customer and internal interactions for a residential lettings platform.
Role type
Telecommunication Engineer (Infrastructure & Operations)
Builds
Reliable communication channels, routing logic, and integrations for customer-facing workflows.
Domain
PropTech / Real Estate / Telecommunications
Required skills
Telephony systems (SIP, trunks, VoIP), API integration, troubleshooting, incident management, automation, SQL, JSON, webhooks
Preferred skills
Twilio/Vonage/Voximplant experience, UK number porting, WABA operations, email deliverability, contact centre environment
Technologies
Twilio, Vonage, Voximplant, WhatsApp Business API, SIP, JSON, WebSockets, SQL
Responsibilities
Monitor service health and delivery quality for IP telephony, SMS, email, and WhatsApp; Build and optimize telephony routing scenarios and call flows; Handle internal support tickets and coordinate incident resolution; Support acquisitions integration, number porting, and system migrations.
Seniority
Mid-Senior, hands-on IC
