Senior Manager
Core
Manage Salesforce consulting projects and programs to help clients leverage technology for enhancing customer experiences and driving sales, service, and marketing capabilities.
Role type
Senior Manager, Program/Delivery Manager
Builds
Custom Salesforce solutions for client sales, service, and marketing transformation
Domain
Technology Consulting / Salesforce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program delivery management, Salesforce ecosystem expertise, project budget and scope control, stakeholder liaison, team leadership and motivation, risk and issue mitigation, project planning and milestone definition, delivery standards enforcement, candidate interviewing, team upskilling, technical trend monitoring
Preferred skills
Salesforce certifications maintenance, Agile/Waterfall/Hybrid methodologies, 3rd party solution provider relationship management
Technologies
Salesforce, LucidChart, Smartsheet
Responsibilities
Manage 1 or more projects/programs, monitor project budget and scope, liaise with internal and external stakeholders, plan projects with milestones and RACI, lead and motivate internal teams, identify and mitigate risks, ensure delivery standards, track resources and progress, evaluate project success via CSAT, conduct project closure, interview candidates, upskill team members, escalate challenges, build stakeholder relationships, maintain Salesforce and other certifications, stay updated on technical trends
Seniority
Senior Manager, hands-on IC with strategic oversight
