Website Onboarding Specialist
Core
Execute end-to-end build and launch of service professional websites using templates, manage onboarding calls, and configure platform integrations.
Role type
Specialist, Website Onboarding (Implementation & Customer Success)
Builds
Pro websites and platform integrations for home service professionals
Domain
SaaS / Home Services
Required skills
website design, customer success, implementation, account management, domain configuration, digital security protocols, third-party integrations, SEO optimization, CRM documentation, project management, quality assurance
Preferred skills
AI tools usage, problem-solving, empathy for small business owners
Technologies
Excel, Google Sheets, Zoom, Slack, Salesforce
Responsibilities
Conduct live video onboarding calls to define business requirements; Execute end-to-end build and launch of Pro websites; Perform technical implementation tasks including domain configuration and integrations; Optimize digital content for search engine visibility; Configure and test HCP platform integrations; Manage high-volume pipeline of cases to meet SLAs; Perform quality assurance audits; Proactively communicate with Pros to resolve blockers.
Seniority
Specialist, hands-on IC