Technical Success Manager
Core
Lead a team of Technical Success Managers to align enterprise customer needs with ABBYY's AI and intelligent automation solutions, maximizing value realization and driving adoption.
Role type
Senior IC Technical Success Manager Lead
Builds
Enterprise-scale intelligent document processing and automation solutions for Fortune 500 clients
Domain
Enterprise AI, Intelligent Document Processing (IDP), OCR/ICR, RPA
Deliverable
production ML models | product features | client delivery
Required skills
Team leadership and mentorship, strategic account management, SaaS business model expertise, OCR/ICR and IDP technology knowledge, process improvement and framework design, stakeholder engagement at executive levels, analytics and usage pattern analysis
Preferred skills
Experience with ECM, BPM, or Process Mining, proficiency with analytics platforms, project management
Technologies
OCR, ICR, Intelligent Document Processing, RPA, ECM, BPM, Process Mining, Machine Learning, Natural Language Processing, Computer Vision
Responsibilities
Lead, mentor, and support a team of Technical Success Managers; conduct high-level value discovery sessions with strategic accounts; identify opportunities to streamline customer success processes; design and implement training programs for customers and partners; monitor and manage team workloads; report regularly to senior leadership on team performance and customer health
