CX Casual Agent - VIC
Core
Casual Customer Experience (CX) Agent supporting customers across digital channels for footwear and lifestyle brands.
Role type
Casual Customer Service Agent
Builds
Customer support interactions across digital channels
Domain
Retail / Footwear / Lifestyle eCommerce
Deliverable
client delivery
Required skills
Customer service experience, written and verbal communication, organizational skills, Microsoft Office Suite proficiency
Responsibilities
Respond to customer enquiries, assist with orders and returns, resolve stock and product enquiries, process operational requests, share customer insights
Seniority
Casual, entry-level to mid-level IC
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