Business Process Analyst
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
As a Business Process Analyst at Super, you will combine business analysis, process modelling, and emerging technology — including AI — to drive end-to-end business improvement across multiple functions and geographies. Bridging business and technology, you will leverage BPMN methodologies, process tools, and data insights to identify opportunities, define solutions, and deliver measurable outcomes.
What the role involves
Analyse and document business requirements across multiple functions and geographies
Map and model business processes using BPMN 2.0 standards
Use BPM tools such as BusinessOptix or SAP Signavio to design, analyse, and optimise processes
Conduct as-is / to-be analysis to identify inefficiencies, risks, and automation opportunities
Partner with stakeholders to align business needs with technology and data-driven solutions
Support the identification and evaluation of AI-driven opportunities, including process automation, decision support, and predictive analytics
Facilitate workshops, process discovery sessions, and stakeholder interviews
Translate business requirements into functional specifications and user stories
Collaborate with delivery teams to ensure solutions meet business needs
Define and track KPIs and process performance metrics
Maintain process documentation, governance standards, and repositories
What we are looking for
Bachelor's degree in Business Administration, Information Systems, or a related field
5+ years of experience in Business Analysis and/or Process Improvement roles
Strong experience in requirements gathering and stakeholder engagement
Hands-on experience with process modelling using BPMN 2.0
Experience using BPM and process tools such as Signavio, BusinessOptix, or similar
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Experience working across business and technology teams
Nice to have
Exposure to AI and Machine Learning use cases and projects
Experience with process automation, including RPA and workflow tools
Knowledge of Lean Six Sigma or continuous improvement frameworks
Understanding of data analysis, dashboards, or BI tools
What we offer
Medical / Health Insurance
Open Annual Leave
Employee Assistance Programme
Training & Learning Development
Additional benefits vary by country and will be shared during the hiring process.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.
