Supplier Services Manager- Telecommunications (Nashville, TN)
Core
Manage end-to-end telecommunications service delivery and supplier relationships for retail voice, data, and connectivity across Starbucks stores in the US and Canada.
Role type
Senior Supplier Services Manager (Telecommunications)
Builds
Reliable voice, broadband, fiber, and wireless connectivity for company-operated retail stores
Domain
Retail / Telecommunications
Required skills
Supplier management, SLA/KPI governance, service performance monitoring, root-cause analysis, incident management, cross-functional partnership, service lifecycle management
Preferred skills
Strategic supplier leadership, data analytics, process improvement
Technologies
Voice, broadband, fiber, wireless
Responsibilities
Own telecommunications service delivery for a portfolio of carriers; Establish and lead carrier governance including operational reviews and performance scorecards; Own service performance by defining and monitoring SLAs, KPIs, and operational measures; Drive continuous improvement through root-cause analysis and corrective actions; Manage escalations and service restoration for high-impact incidents; Improve store and customer outcomes by connecting carrier performance to retail operations; Use data and analytics to influence decisions on supplier processes and architecture; Partner across Retail Operations, Technology, Finance, and Legal; Support the full service lifecycle from selection to disconnect.
Seniority
Senior, hands-on IC
