testing specialists, Support Center Coffeehouse and Learning Lab
Core
Prepare and serve food and beverage products while evaluating new concepts, processes, and experiences in a live retail coffeehouse environment to shape the future of Starbucks.
Role type
Testing Specialist (Retail Operations)
Builds
New products, processes, and customer experiences for Starbucks retail locations
Domain
Retail / Hospitality / Food & Beverage
Deliverable
product features
Required skills
Food and beverage preparation, customer service, process observation, data capture, critical thinking, adaptability
Preferred skills
Barista experience, prior QA or testing experience
Responsibilities
Prepare and serve food and beverage products, observe customer and partner experiences, capture feedback and observations, identify opportunities to improve experiences, maintain testing environments and operational standards, partner with cross-functional teams to evaluate new concepts