Technical Product Manager
Core
Deliver Business Observability and AIOps initiatives for Value Stream Monitoring, integrating SAP processes, identity signals, and AI/ML use cases to monitor critical business processes.
Role type
Senior Technical Product Manager (IT Operations/Observability)
Builds
End-to-end monitoring of critical business processes, service health dashboards, and KPI reports for Pepsico.
Domain
IT Operations Management (ITOM), Business Observability, AIOps, Supply Chain/CPG
Required skills
Technical Project/Program Management, Observability/AIOps delivery, ServiceNow ITOM, ITSM processes, Agile/Scrum, Vendor management, SAP integrations, AI/GenAI use cases
Preferred skills
PMP, SAFe, CSM, ITIL certifications, CPG/supply chain domain experience
Technologies
ServiceNow, AppDynamics, Grafana, Elastic, SAP, PGT
Responsibilities
Plan and deliver Business Observability and AIOps projects; Coordinate monitoring tool integrations; Onboard new business processes; Deliver service health dashboards and KPI reports; Manage risks and dependencies; Run Agile ceremonies; Partner with Data & AI on analytics and ML use cases; Drive SAP process integrations into VSM monitoring.
Seniority
Senior, hands-on IC