Senior Manager, Product Research (UX/UR)
Core
Dedicated researcher engaging directly with ShopMy's user base to understand needs and pain points, partnering with product teams to shape strategy and elevate creator, shopper, and brand experiences.
Role type
Senior Manager, Product Research (UX/UR)
Builds
Human-led curation infrastructure for e-commerce, enabling brands to run creator programs and shoppers to discover products via trusted tastemakers.
Domain
E-commerce / Digital Marketing / Creator Economy
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Generative and evaluative research methods, UX and usability testing, research roadmap ownership, cross-functional collaboration, insight synthesis and storytelling, study design and execution (interviews, surveys, diary studies), user advocacy
Preferred skills
Experience with creator tools, marketplaces, or e-commerce products
Technologies
None stated
Responsibilities
Own and drive the research roadmap in partnership with Product, Success, and Sales; Lead end-to-end user research efforts from discovery to evaluative testing; Execute UX and usability testing initiatives to inform design and product improvements; Synthesize and communicate insights to influence product decisions and roadmap prioritization; Design and execute studies using mixed methodologies; Collaborate with cross-functional teams to identify and prioritize user needs; Advocate for the voice of creators, shoppers, and brands; Establish frameworks for research planning and insights sharing; Provide lightweight training to level up team research understanding
Seniority
Senior Manager, hands-on IC with leadership responsibilities
