Engineering Leader
Core
Lead engineering for scalable multi-tenant systems powering Voice AI, Agent QA, and Workforce Management platforms for enterprise customers.
Role type
Senior Engineering Leader (IC + Management)
Builds
Scalable voice pipelines, real-time analytics, auto-learning systems, and operations research optimization tools.
Domain
Enterprise AI, Voice/Telephony, Workforce Management, Operations Research
Deliverable
production ML models | product features | infrastructure
Required skills
Real-time data-intensive system architecture, multi-tenant SaaS design, stream processing (Kafka/Flink), operations research, team building, product sense, clean architecture, hiring leadership
Preferred skills
Voice/telephony infrastructure (WebRTC/SIP), optimization algorithms, analytics platform design, auto-learning systems, AI/ML orchestration, WFM operations
Technologies
Kafka, Flink, relational databases, time-series stores, columnar analytics engines, WebRTC, SIP
Responsibilities
Architect multi-tenant systems with geo-distributed deployments, build high-throughput voice data ingestion pipelines, design auto-learning and feedback loop systems, implement operations research algorithms for workforce optimization, recruit and develop senior engineering talent, drive cross-functional alignment with Product and ML teams
Seniority
Senior, hands-on IC with management responsibilities