NSW State Government - Client Service Officer
Core
Support customers experiencing complex personal and financial circumstances with onboarding, financial administration, budgeting, and ongoing support services.
Role type
Client Service Officer (Financial Administration & Community Services)
Builds
Support services for vulnerable individuals
Domain
Public Sector / Social Services / Financial Administration
Deliverable
client delivery
Required skills
Financial administration, budgeting, customer service, onboarding, triage, record keeping, empathy, policy compliance
Preferred skills
Experience with NDIS participants, aged care, young people previously in care, adults with disability
Responsibilities
Support customer financial management and action planning, conduct onboarding and triage customer complexity, respond to enquiries and resolve issues professionally, maintain accurate records and liaise with internal teams, escalate complex matters where required
Seniority
Entry to Mid-level, hands-on IC