Senior Azure Cloud Customer Experience Engineer - Japanese Speaking
Core
Primary engineering contact for strategic Azure customers, driving resolution of complex technical issues and acting as the voice of the customer to improve product reliability and experience.
Role type
Senior IC cloud customer experience engineer
Builds
Improved customer support experience, product reliability, and feature integration for enterprise Azure customers
Domain
Cloud computing, Azure platform, enterprise IT support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
complex technical troubleshooting, root cause analysis, cross-functional stakeholder management, cloud architecture guidance, customer feedback synthesis, technical documentation improvement
Preferred skills
IaaS/PaaS administration, data platform expertise, automation scripting, identity management
Technologies
Azure SQL DB, HDInsight, Hadoop, Azure Stream Analytics, Azure Data Factory, Databricks, Redis Cache, Service Bus, Event Hub, IoT suite, Azure AD, ADFS, PowerShell, Python, C#
Responsibilities
Utilize engineering tools and telemetry to flag product defects and communicate thematic issues to customers; conduct deep root cause analysis on complex escalations and convert them into improvement opportunities; partner with product and engineering teams to integrate customer-requested features; lead discussions on customer progression and reduce issue turnover time; provide guidance on solution lifecycle management and configuration optimization.
Seniority
Senior, hands-on IC