Senior Manager - Knowledge Management
Core
Drive implementation, governance, and continuous improvement of Knowledge Management and Enterprise Service Management practices within PepsiCo's Financial Planning function.
Role type
Senior Manager, Knowledge Management & Enterprise Service Management
Builds
Knowledge frameworks, ServiceNow solutions, and centralized knowledge libraries for global Financial Planning teams
Domain
Financial Planning / Shared Services / Enterprise Service Management
Required skills
Knowledge Management framework design, ServiceNow administration, content governance, stakeholder management, process documentation, performance metrics reporting, change management
Preferred skills
ARIS process mapping, Epiplex platform experience, modern knowledge authoring methodologies
Technologies
ServiceNow, ARIS, Epiplex, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Manage and maintain ServiceNow Knowledge Management content including 4,000+ Desktop Procedures; Drive adoption of knowledge-sharing best practices and standardized taxonomies; Support design, testing, and implementation of ServiceNow-based service management solutions; Develop and report service performance metrics and dashboards; Partner with business and IT teams to ensure effective knowledge capture and governance
Seniority
Senior, hands-on IC with strategic oversight