Order Management Sr. Associate
Core
Support GBS Supply Chain team with general customer service administration, order management, and order fulfilment execution.
Role type
Senior Associate, Order Management & Fulfilment
Builds
Order processing workflows, delivery schedules, and exception resolution for retailers and distribution networks.
Domain
Retail Supply Chain / Logistics
Required skills
Order processing (EDI, manual, LC), Customer query resolution, Data entry, SAP proficiency, Microsoft Excel, Return management, Stakeholder coordination
Preferred skills
Order-take systems knowledge, Previous exposure to similar role
Technologies
SAP, Microsoft Office Excel, EDI, 3PL portals
Responsibilities
Process customer orders via EDI, text, and manual methods; Handle customer queries regarding deliveries, shortages, and transport; Manage order failures and cancellations; Generate end-of-day reports; Book deliveries through customer portals; Manage returns and refusals; Coordinate between departments and advise customers on operational issues.
Seniority
Senior, hands-on IC