Documentation Specialist
Core
Create and maintain clear, accurate, user-friendly documentation for Parloa's flagship product AMP, including product docs, SOPs, knowledge bases, and release notes.
Role type
Senior Documentation Specialist (AI/Agentic AI)
Builds
Documentation for internal teams, customers, and partners
Domain
Agentic AI / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical and customer-facing documentation, Information Architecture, Documentation standards and style guides, Docs-as-code workflows, Cross-functional collaboration, AI/agent-based concept translation, Release velocity management
Preferred skills
Experience with Instructional Designers and Trainers
Technologies
Docs-as-code workflows
Responsibilities
Create and maintain product documentation, SOPs, knowledge bases, and release notes; Structure and organize information for scalability; Own and improve documentation standards and templates; Collaborate on docs-as-code workflows; Partner with SMEs across Product, Engineering, Support, and Legal to validate knowledge; Keep documentation current in a fast-moving environment
Seniority
Mid-Senior, hands-on IC