Sr. Sustain Engineer
Core
Senior Sustain analyst/engineer ensuring optimal end-user experience for digital products by resolving incidents, performing advanced troubleshooting, and expanding product functionality.
Role type
Senior IC sustain engineer (ITSM & Supply Chain)
Builds
Digital products for PepsiCo's Strategy and Transformation core priorities
Domain
Supply Chain & Planning (IBP, o9, SAP, Transportation)
Required skills
O9 Solutions, ServiceNow, Incident/Problem/Change/Release Management, Monitoring & alerting, Cross-system troubleshooting, Root-cause analysis, Vendor management
Preferred skills
Code reviews, Automation tooling, Logging improvements, Stakeholder coordination
Technologies
O9 Solutions, ServiceNow, SAP, IBP
Responsibilities
Perform initial diagnosis, triage, and fixes for incidents; Handle advanced troubleshooting and resolve root causes; Expand product functionality and automation; Improve logging and monitoring; Provide code reviews for peers; Participate in on-call rotation.
Seniority
Senior, hands-on IC
