DC IT Support Manager
Core
Managing IT infrastructure maintenance, L1/L2 support teams, and GPU clusters to ensure stable, efficient, and scalable data center operations.
Role type
Senior IT Support Manager (Data Center)
Builds
High-availability GPU clusters and data center IT infrastructure
Domain
Data Center Operations / AI Infrastructure
Deliverable
infrastructure
Required skills
Team leadership, ITIL/ITSM process management, server hardware diagnostics, GPU system troubleshooting, enterprise networking, Linux/Unix command-line, KPI/SLA monitoring, incident escalation management
Preferred skills
Relevant IT certifications
Technologies
Linux/Unix, GPU clusters, Fiber networks
Responsibilities
Lead and manage L1, L2, IT infrastructure, and Field Network Engineers; Ensure high availability and reliability of GPU clusters and IT infrastructure; Act as the primary escalation point for complex hardware, network, and operational incidents; Monitor and drive SLA, KPI, and incident resolution performance; Oversee proactive maintenance, troubleshooting, and problem management; Collaborate with infrastructure engineers, vendors, and colocation partners; Manage IT asset lifecycle activities including RMAs