Principal Program Manager
Core
Lead complex, cross-functional client initiatives for large insurers, translating priorities into executable programs across Product, Engineering, and client stakeholders to modernize claims processing.
Role type
Senior IC Principal Program Manager (Client Engagement)
Builds
High-stakes client delivery programs and the Client Engagement operating model
Domain
Insurance technology (Claims processing, Fraud detection)
Deliverable
production ML models
Required skills
Program management, stakeholder management, cross-functional leadership, risk management, process improvement, technical-adjacent communication, strategic planning, client relationship management, data analysis, project execution
Preferred skills
P&C insurance industry experience, domain learning agility, AI tool proficiency
Technologies
ChatGPT, Claude, RAID logs, dependency mapping tools
Responsibilities
Translate client priorities into scoped initiatives with owners and timelines; drive carrier initiatives from kickoff to launch; build operating rhythms for client engagement; surface risks and tradeoffs early; act as translator between clients and internal teams; identify patterns across client work to improve processes; manage concurrent initiatives and critical paths.
Seniority
Principal, hands-on IC with strategic impact